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Usersnap for Enterprise customers

With the Enterprise plan, you get additional features and services that are designed for larger teams, stricter compliance needs and more complex workflows. Here what’s included and how you can use it:

TL;DR:

Usersnap helps enterprise organizations collect, manage, and act on customer feedback at scale while meeting security, privacy, compliance, and procurement requirements. Enterprise customers benefit from flexible commercial terms, enhanced governance controls, AI transparency, privacy-first feedback collection, and dedicated support throughout onboarding and rollout.

Why do enterprise organizations choose Usersnap?

Enterprise teams need more than a feedback platform. They need a solution that can satisfy procurement, security, legal, privacy, and operational requirements while scaling across multiple teams and business units. Here's how Usersnap meets these needs:

Enterprise-ready security, compliance, and infrastructure

Usersnap is designed to meet the security, compliance, and procurement requirements of enterprise organizations.

We support:

  • GDPR-compliant data processing
  • AWS data centers located in EU (Germany and Ireland); Encryption in transfer & at rest. 256-bit SSL protected
  • Security and vendor assessments
  • Legal and procurement reviews

Privacy-first feedback collection

Many organizations need customer feedback while minimizing the collection of sensitive information.

Usersnap provides privacy-focused controls that help teams collect actionable feedback while maintaining control over what data is processed and stored. Capabilities offered include:

  • Support for SSO via SAML, oAuth with Google and Microsoft + 2FA
  • Process-only feedback collection
  • PII protection features
  • Screenshot and screen recording redaction

Custom procurement and legal processes

Every enterprise has different procurement requirements.

We support:

  • Custom terms of conditions
  • Custom DPA and NDA reviews
  • Security questionnaires
  • Procurement reviews

Our team regularly works with legal, procurement, security, and compliance stakeholders to streamline enterprise purchasing processes.

Flexible commercial terms

Enterprise agreements are designed around your organization's needs.

Available options include:

  • Annual or quarterly invoicing
  • Centralized purchasing
  • Flexible contract structures
  • Custom onboarding & rollout support

AI transparency and security

Usersnap's AI features are designed with transparency and security in mind:

  • Anthropic-powered AI models, with customer data not used for model training and not stored or processed by Anthropic
  • Transparent AI credit usage and consumption tracking
  • Notifications when credit limits are approaching, with the option to purchase additional credits as needed

Dedicated onboarding and account management

Enterprise customers are paired with a dedicated Account Manager who serves as their primary POC throughout the partnership.

During onboarding, your Account Manager will help you configure Usersnap according to your team's workflows, coordinate training sessions, and support a successful rollout across departments.

Beyond onboarding, you'll have regular check-in calls to ensure your feedback program continues to evolve with your organization.

These sessions can be used to:

  • Review adoption and usage across teams
  • Optimize workflows and processes
  • Discuss new use cases
  • Address questions and challenges
  • Share best practices and recommendations
  • Learn about relevant product updates and roadmap developments

Common questions

Can Usersnap support enterprise security and procurement reviews?

Yes. Usersnap regularly participates in security reviews, procurement processes, legal reviews, DPA negotiations, NDA agreements, and vendor onboarding workflows.

Can you Usersnap without us processing your data?

Yes. Usersnap offers a process-only service that allows organizations to gather feedback without processing the incoming feedback and end user data. The feedback is deleted on our end right after it's sent to your assigned 3rd party tool,

Can sensitive information be hidden from screenshots and recordings?

Yes. Usersnap supports controls that help hide or redact confidential portions of screenshots and screen recordings before they are shared.

How does Usersnap handle AI usage and costs?

Enterprise customers receive visibility into AI usage and token consumption, helping teams govern AI-powered workflows and forecast usage more effectively.

Can we customize billing and invoicing?

Yes. Enterprise agreements can include flexible invoicing options, including quarterly invoicing arrangements.

Which teams typically use Usersnap?

Usersnap is commonly used by Product, Customer Success, Marketing, Engineering, Research, and Leadership teams that need access to customer feedback and insights.

Does Usersnap support large-scale deployments?

Yes. Enterprise plans are designed for organizations that need to scale feedback collection, customer research, and product discovery across multiple teams and departments.

Related guides

Book a demo with a Usersnap specialist to discuss your requirements, get answers to your questions, and discover how Usersnap can support your teams at scale.