Feedback with a screenshot

With most of our feedback widgets, you can offer your users the possibility to add a screenshot and annotate the screenshot. This will help you to understand what their issue is.


Why are our screenshots so accurate?

We have developed for you over the last years a unique technology that allows creating pixel-perfect screenshots. To make this work, our cloud-based feedback software has to reach out to the page you want to take a screenshot for.
Sometimes, if the page (or web application) you are taking the screenshot from is protected by firewalls, it's not possible to create the screenshot, because of the missing access to the CSS or JavaScript files of these pages. Read more

In this case, we have developed an alternative that creates the screenshot directly in the browser of your users. Continue reading to learn more about this cool feature.

Taking screenshots without our rendering technology



If you want to know how this can work for you, get in contact with our customer success team

As described beforehand, there are situations, when our rendering technology can not access your servers. But we have you covered in these cases too.

With our newest enhancement, you can activate a feature that the in-app browser screenshots are taken via the browser-in-built "media-record-API".

This will create accurate screenshots and your users can add annotations on the screenshots. How cool is that? ;)

How do you activate this feature?

  window.onUsersnapCXLoad = function(api) {
        nativeScreenshot: true
  var script = document.createElement('script');
  script.defer = 1;
  script.src = '';

Add "nativeScreenshot: true" to the init() call.

What your users will see?

Your users will have to allow pop-ups to be opened in their browsers and they have to choose the screen or browser tab from which they want to take the screenshot. This is a browser-built-in request that is obligatory.

The rest goes smoothly like you know from our standard screenshotting technology.

Updated about a month ago

Feedback with a screenshot

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