Conditional raters

Conditional follow-up question

Widgets with a rating field, i.e. an NPS, thumbs, smileys, and stars can include a followed-up question based on the scores given by a submitter.

For instance, when having a thumbs field, one can define a followed-up question according to thumbs up or down.

This is how the widget and the feedback look like.

This feature helps you dig deeper into customers' feedback with one single widget.

It is the same for other rating fields as well.

You have the flexibility to choose whether the follow-up message is required or optional, and you can easily switch between the two options:

Executing JavaScript as a follow-up

When collecting feedback, you might want to take specific actions based on user input, such as redirecting users to a different webpage depending on their rating. This can be useful for guiding satisfied users to a testimonial page, prompting neutral users for more detailed feedback, or directing dissatisfied users to support resources.

Usersnap provides a beforeSubmit event that allows you to execute JavaScript just before feedback is submitted. By checking the rating value within this event, you can determine the appropriate destination and redirect users accordingly.

For more details on how to modify form values before submission, check out this page.