Widgets with a rating field, i.e. an NPS, thumbs, smileys, and stars can include a followed-up question based on the scores given by a submitter.
For instance, when having a thumbs field, one can define a followed-up question according to thumbs up or down.
This is how the widget and the feedback look like.
This feature helps you dig deeper into customers' feedback with one single widget.
It is the same for other rating fields as well.
Updated 19 days ago