Users Management & Collaboration
- What is a team member?
- How can I change my email address?
- Can I join more than one team?
- How do I reset my password?
- How can we change the team admin's email address?
- How can I cancel my subscription?
- How can I delete my account?
Feedback items & tickets
Customization of Widgets
- Can I customize or brand the Usersnap widgets?
- Do I need one project per page?
- Can I whitelabel the dashboard?
- Does Usersnap support the widget's CSS cutom styling?
- Can I export my projects?
- How do my beta testers view the project without an Usersnap account?
- Find further FAQs on pricing and usage on our website
- What do page views mean?
- How to open the Usersnap widget with short-keys?
- Does Usersnap support Subresource Integrity (SRI)
- Can I use Usersnap with webflow pages?
A team member is someone who can log-in and have access to the Usersnap dashboard and can collaborate with other team members.
It is absolutely possible to change the email address of a team member. Unfortunately one can not change the email address directly from the dashboard due to security reasons.
It needs to be handled as a replacement with a new account.
More explanations can be found in the Team managment.
You can export feedback items within the project. Get more information on exporting here
The Usersnap platform widgets support several languages.
You can configure them in your project's widget settings or via the API.
Currently available languages are:
- Chinese Simplified
- Chinese Traditional
Yes, you can customize the widgets and add a company logo in the header. You can add an individual web-font and remove the Usersnap logo at the bottom of the widgets.
No, you can only be part of one team. If you have already created an account and you are invited to join a team, you will have to delete your account, before you can join this team.
Cancel your active subscription first. In the next step, you can delete your account (& user). Please, be aware that this is irreversible.
If you forget your password, no worries! Go to the Usersnap login and simply click on the "Forget your password" button. Enter your email address and you'll soon receive the reset link by email.
The Usersnap password can also be reset in the dashboard.
More related info can be found in Account Settings.
Yes, you can change the team admin. They can transfer the ownership to another user.
No, you can create a project and use it on as many pages as you want. Only the page view limits of 1 million page views per month might apply.
You can also use the Usersnap project across domains and you are not bound to only 1 domain per project.
You can change the branding of the widget on certain subscription plans. It is currently not possible to whitelabel the Usersnap dashboard.
You can share access to the Board with your guest users. They will then be able to follow up and/or interact with different submitted items.
Our Usersnap widgets do not store any cookies on our clients' customers' machines. However, some information is stored in the local storage of your browser. For additional details, please refer to our Security page.
However, we do store cookies on the browsers of our direct users when they log into the dashboard. Therefore, you may observe cookies being saved from Usersnap. Rest assured that this does not have any impact on your users' browsing experience.
Any load of the space (global) code snippet- or project snippet on your website counts as a page view, no matter if a button or widget is actually displayed.
Yes, you can move feedback items between projects. Go to the Share-icon on the top right and move your feedback item to another project.
Be aware! If the projects are not fully compatible, information like rating could get removed.
You want to hide the feedback button but open the Usersnap widget with a hot keys when you click on your keyboard? No problem. We set up an example for you on how to do that.
We are a fast-moving company, that deploys improvements and new features on an almost daily basis.
Furthermore, some of our assets are dynamically generated – based on the configuration you choose in our dashboard.
It is possible to calculate the resource hashes on your own.
However, they will most likely change too often to make this a feasible approach.
Yes, Usersnap does offer the process-only service. That means all the feedback will be deleted on our end right after it's sent to your assigned 3rd party tool, i.e., an integration.
Delete after delivered
This is an enterprise feature. Please contact our customer success team to discuss this in detail.
Updated 9 months ago