User events

For capturing in-context feedback, you can trigger Usersnap widget based on specific user actions, they perform on your website. Examples:

• Interacted with feature eg. downloaded reports, used filters, added team member
• Completed checkout
• Upgraded for a higher plan

Custom events trigger

You can easily trigger widgets from code by calling api.logEvent('my-awesome-event'). This call can be embedded in any logic you can come up with.

The following code showcases this with the implementation of a sending event after a user creates a report in your app .

<button type="button" id="createReport">
  Create report
</button>
<script>
  // step 1: initialize the global snippet and make Usersnap API available
  window.onUsersnapLoad = function(api) {
    api.init();
    // step 2: add event handler to button
    var button = document.getElementById("createReport");
    button.addEventListener("click", function() {
      // step 3: call logEvent
      api.logEvent("report-generated");
    }); 
  }
  var script = document.createElement('script');
  script.defer = 1;
  script.src = 'https://widget.usersnap.com/global/load/f479c928-4400-492e-bd7c-95da96ca9d36?onload=onUsersnapLoad';
  document.getElementsByTagName('head')[0].appendChild(script);
</script>

To use this, set a widget to open up when a specific event is logged:

1. Go to your project's "Configuration" page -> "Targeting" tab.
2. Look for the "Activation" section of the "Targeting" tab.
   For "Select how you would like to activate this widget" choose "Custom event". (See screenshot below)
3. In the "Event" field enter your desired event name e.g. report-generated (do not use quotes) and make sure to hit the "Save" button at the bottom of the page.