Public board as a portal for your customers

What you and your users can do with Usersnap's Board

Give your guest users visibility to the feedback list without having to purchase extra seats for them to access Usersnap projects. By sharing the link to the board, your guests can see the list of feedback items, track the progress status, and comment on them.

Use case 1: Upvote board

You can collect upvotes on a list of feature requests to understand the popularity and impact of the solution and user pain. Here's an example:

And this is the view of a specific feedback item. Users can drop their comments directly to contribute to existing ideas or add more context. The comments will also appear over on the Usersnap dashboard.

To create this public page, go to your project configuration and find the "Connect & manage" tab, then the "Board" tab.

In addition, you can show the labels added to each feedback, for you to communicate to your users the categorization and action plan from your planning. The style and branding of the board is highly customizable to ensure this portal nicely fits in with your other customer channels.

Use case 2: Limited board view/Ticket tracking board

If your users are only keen are browsing and following the feedback items they have submitted, then you can switch the board access to "Limited board view". This option gives you the flexibility to limit the board access and visibility so that each your users will only be able to see the feedback tickets they have previously submitted themselves.

If you view a "Limited Board", there will be no option to upvote.

Note that your users will have to identify themselves whenever they want to access the limited board view:

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Notification from the board

When receiving an email notification concerning new changes, such as comments & replies, of the board, please do NOT answer the email directly. It is because it serves purely as a notification rather than a thread. Kindly go to the project's Usersnap dashboard or the board for the guest users itself to reply.

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This is a feature for the Professional plan

Please contact our support for more details. customer success team