Public board as a portal for your customers

What you and your users can do with Usersnap's Board

Give your guest users visibility to the feedback list without having to purchase extra seats for them to access Usersnap projects. By sharing the link to the board, your guests can see the list of feedback items, track the progress status, and comment on them.

Upvote board

You can collect upvotes on a list of feature requests to understand the popularity and impact of the solution and user pain. Here's an example:

And this is the view of a specific feedback item. Users can leave their comments directly to contribute to existing ideas or add more context. The comments will also appear over on the Usersnap dashboard.

To create this public page, go to your project configuration and find the "Connect & manage" tab, then the "Board" tab. You can enable and disable the board by switching the toggle button on and off.

In addition, you can show the labels added to each feedback, for you to communicate to your users the categorization and action plan from your planning. The style and branding of the board is highly customizable to ensure this portal nicely fits in with your other customer channels.

Share Usersnap information with external stakeholder

Public Board allows you to share updates, feedback, and project information with stakeholders outside your Usersnap team.

Example: An agency can use a Public Board to keep clients informed about project progress, share selected feedback, and provide visibility into ongoing work without giving clients direct access to the Usersnap workspace.

Limit the audience

If you want to restrict who can access your Public Board, you can choose from three audience settings

1. Internal: can be accessed by only people from your space):

   

2. Specific audience: limit access to a selected group of people by specifying email addresses, email domains, or Usersnap segments.

   

3. External (anyone with the link):

   

Limited board view/Ticket tracking board

If your users are only keen are browsing and following the feedback items they have submitted, then you can switch the board access to "Limited board view". This option gives you the flexibility to limit the board access and visibility so that each your users will only be able to see the feedback tickets they have previously submitted themselves.

If you view a "Limited Board", there will be no option to upvote.

Note that your users will have to identify themselves whenever they want to access the limited board view:

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Notification from the board

When receiving an email notification concerning new changes, such as comments & replies, of the board, please do NOT answer the email directly. It is because it serves purely as a notification rather than a thread. Kindly go to the project's Usersnap dashboard or the board for the guest users itself to reply.

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This is a feature for the Professional plan

Please contact our support for more details. customer success team