Connect with Zendesk Chat

Include your customer support chat into the Usersnap feedback menu

Offer the Zendesk chat via the Usersnap feedback menu

The Usersnap feedback menu is a great solution to channel the different feedback or communication requests of your users.

If you want to include Zendesk chat (formerly known as zopim) into the feedback menu, just do the following. Super easy.


Use this guide to set up the feedback menu and read on how to connect Zendesk.

The Zendesk chat snippet code must be loaded before this is available.

zE('messenger', 'open');

Here's the Zendesk API reference


How we installed the Zendesk chat widget


This is a short description of how we installed the widget. Please, read the help pages of Zendesk or talk to their support to get an accurate installation guide.

  1. install the Zendesk widget code in your website or web app.

Create a web channel


Go to the settings of the widget of Zendesk Chat and hide the widget of Zendesk


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