Change default settings

Usersnap allows certain changes in default widget behavior, that can accomodate your specific technical or internal needs.

Deactivate tracking of location and IP

If you don't want Usersnap to track the IP and location (country, city) of the users, you can deactivate this by initiating the snippet code with the parameter collectGeoLocation: 'none'.

<script>
  window.onUsersnapLoad = function(api) {
    api.init({
    	collectGeoLocation: 'none'
    });
    window.Usersnap = api;
  }
  var script = document.createElement('script');
  script.defer = 1;
  script.src = 'https://widget.usersnap.com/global/load/[GLOBAL_API_KEY]?onload=onUsersnapLoad';
  document.getElementsByTagName('head')[0].appendChild(script);
</script>

For any further questions, please contact our lovely customer success team.

Deactivate localStorage (Cookies)

The Usersnap feedback widgets do not use cookies, but we use the localStorage to store a few parameters. From a data privacy standpoint (GDPR), the localStorage is seen similar to cookies. If you want to deactivate the localStorage for your website or web application, you can do this with the following parameters.

Please, be aware that this has a few disadvantages for your users. For example, the email is not remembered for the next time, they give feedback. Also, the assignees are not stored.

<script>
  window.onUsersnapLoad = function(api) {
    api.init({
    	useLocalStorage: false
    });
    window.Usersnap = api;
  }
  var script = document.createElement('script');
  script.defer = 1;
  script.src = 'https://widget.usersnap.com/global/load/[GLOBAL_API_KEY]?onload=onUsersnapLoad';
  document.getElementsByTagName('head')[0].appendChild(script);
</script>

Deactivate GoogleFonts

The Usersnap feedback widgets use GoogleFonts to make the widgets look nicer. If you don't want to use GoogleFonts, you can deactivate them by setting useSystemFonts to true.

<script>
  window.onUsersnapLoad = function(api) {
    api.init({
    	useSystemFonts: true
    });
    window.Usersnap = api;
  }
  var script = document.createElement('script');
  script.defer = 1;
  script.src = 'https://widget.usersnap.com/global/load/[GLOBAL_API_KEY]?onload=onUsersnapLoad';
  document.getElementsByTagName('head')[0].appendChild(script);
</script>