Usersnap provides Enterprise security

We are working hard to make Usersnap rock-solid to protect your user and customer data. Please, read everything we've implemented to give you the highest security possible.

Cookies used for the feedback widget

Today, it's important to know what cookies are provided on your web application or website.

Cookies on the Usersnap feedback platform widget

The platform widget does not store any cookies on our customers' customers machines.

The platform widget does store some information in your browser's "localstorage", though, mostly to persist provided data.

  • us-reporter_[uuid]: an anonymized uuid for the user of the widget (“reporter_id”)
  • us-assignee_[uuid]: uuid chosen in assignee field
  • us-visitorEmail_[uuid]: email chosen in visitor field
  • us-bubbleHiddenAt_[uuid]: time of closing a bubble


If you are Usersnap Classic (legacy), please find the cookie-related information here.

Implement a Content Security Policy for the widget

We are offering the possibility of using Usersnap with Content Security Policy (CSP), which enhances certain security issues. Content Security Policy (CSP)

Information for your Privacy Page

If you need a content template for your privacy page, please refer to this page For your Privacy Page .

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