Security

Usersnap provides Enterprise security

We are working hard to make Usersnap rock-solid to protect your user and customer data. Please, read everything we've implemented to give you the highest security possible.

If you are looking for our Enterprise security measurements, please go to this security page.

Information overview for our Enterprise security information

Infrastructure

• Our secure system architecture
• Our hosting data centers
• Latest versions and security patches
• Penetration and vulnerabilities scans
• Redundant services and failover
• Firewalls

Your data

• Data storages
• Compliance with GDPR
• Privacy policy
• Data segregation and data access
• Backups & disaster recovery
• Logs - authentication & login
• Passwords & sessions
• Federated Services & Single Sign On (SSO)
• Multi-factor authentication
• Monitoring
• Permissions and roles

Encryption

• Secure transport via HTTPS
• Encryption in transfer & at rest

Security in Software Development

• Code Reviewing

Additional Security Measures

• Policies
• Business Continuity Plan
• Corporate Security Policies
• Office Security
• Incident response
• Security training
• Background checks
• Confidentiality
• Payment processing & PCI compliance
• Insurance CyberSecurity and E&O

Cookies used for the feedback widget

Today, it's important to know what cookies are provided on your web application or website.

Local Storage / Cookies on the Usersnap feedback platform widget

The platform widget does not store any cookies on our customers' customers machines.

The platform widget does store some information in your browser's "localstorage", though, mostly to persist provided data.

• us-reporter_: an anonymized uuid for the user of the widget (“reporter_id”)
• us-assignee_[uuid]: uuid chosen in assignee field
• us-visitorEmail_[uuid]: email chosen in visitor field
• us-bubbleHiddenAt_[uuid]: time of closing a bubble
• us-WidgetShownOnce_[uuid]: true | false
• us-ShowAgainTimestamp_[uuid]: timestamp
• us-TimesShown_[uuid]: number
• us-ShowAgainAction_[uuid]: ‘dismiss’ | ‘submit’

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Cookies of the Usersnap dashboard

Please, be aware that the Usersnap dashboard will use more cookies than the feedback widgets alone. The feedback widgets are the ones that are presented to your customers, and it's important to be clear about what cookies you will add to your customers' and users' browsers.

If you, as a team member, log into the Usersnap dashboard, there are more cookies that will be stored in your browser. For more information on the privacy policy to use the Usersnap application, please read this article.

Implement a Content Security Policy for the widget

We are offering the possibility of using Usersnap with Content Security Policy (CSP), which enhances certain security issues. Content Security Policy (CSP)

Information for your Privacy Page

If you need a content template for your privacy page, please refer to this page For your Privacy Page .