Record the console errors

Collect the good stuff for your developers

The console error log recorder

The Usersnap widgets can record your users' browser console and send valuable information to your developers. The console recorder feature adds full XHR logs and JavaScript errors to every feedback item submitted.

Configure the console recording for your widgets

Super simple.

Go into your feedback project and click on the "Configuration". There you'll find an option "Turn on console recording".

'Enable' the console recorder.

Display the error log on each feedback item

Go to the feedback item which includes the errors. Click on "More details" on the right and select the right tab "Console Recorder". Forward this information to your developers. If you include an integration like Jira or Azure DevOps, you can send the complete feedback item including the console error log to your developers.

Limitations

❗️

The console error log recording works with every modern web framework out of the box.

Errors that occur very early (e.g., a body onload function that fails) could be missed by the console recorder because Usersnap is loaded asynchronously so as not to hit your page loading time.

If you are using AngularJS, the console recorder needs your help with a small library to record even internal AngularJS errors.

The console recorder will work only when the Usersnap widget is used to create the screen. It does not record errors occurring on mobile devices or if the browser extensions were used.


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