Slack Integration

Connect Usersnap to Slack

Usersnap can notify your Slack channels when a new feedback item is submitted to your Platform project. To connect your project to a Slack channel, please follow these instructions:

Go to the Integration tab in your Usersnap Platform project and click on 'Slack'.

Connect your Slack account to Usersnap.

Choose the target channel to which Usersnap will post your notifications. You can also choose to push the ticket or close the ticket automatically. Click on 'Save' after all changes are done.

You will now start receiving feedback items pushed to your Slack channel.

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Private messages are not supported

Integrations cannot be set to send private messages. Messages must be sent to a channel—either public or private.

If a user wants to receive messages privately, they need to create a private channel with only themselves as a member and use that.