Export your project

With Usersnap, you can export all feedback items of a project in one click. You will get a zip file with both a CSV and a JSON export format.

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JSON files
JSON collects all possible data that's collected including the internal notes and external replies of each item. It is recommended for the purpose of obtaining the whole project history.

Apply filters to your export

When exporting data from Usersnap, the exported file will reflect the exact view you see on your screen. This means any filters you’ve applied - such as status, assignee, or date range - will be included in the export, along with a clear summary of the active filters.

This helps ensure your exported data is both relevant and easy to interpret.

The CSV export that works smarter

It is able to provide a better usability of user feedback data.

You can easily:

Segment feedback data based on labels, user data and custom data
Export feedback data to your CRM
Correlate NPS and CSAT scores with additional relevant data
Connect more than one CSV file to enrich your data

Let's take the Google Spreadsheet for instance:

After the exportation simply import the file with an upload.

Select the file accordingly and import data.

Via the CSV files the following values will be extracted for your further usage:

Project name
Project ID
Feedback item number
Time stamp of submission
Rating with follow-ups
Poll option(s) selected
Open-ended answers
Submitters' email (if collected)
Country
URL of feedback collection
Browser
Screen width and screen height
User data
Custom data
Label(s)

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The exceptional values, which are not exported via CSV:
screenshot_url, screenshot_comments, screen_recording_url, state, priority, assignee, votes, likes, and done_at

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Export limits
Currently, Usersnap only support exports for up to 75000 feedback items

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This is a gated feature
Please contact our support for more details. customer success team