General Topics

This section will help you troubleshoot some common problems you may encounter when installing and using Usersnap on your website or web app.

Do the Usersnap widgets slow down my site?

The Usersnap snippet is loaded asynchronously (like Google Analytics) - It does not impact page loading and rendering times. Additionally, we are using a strong CDN to ensure the best user experience.

Does Usersnap work in local development environments?

In order to use Usersnap with a local development machine (or any other on-premise machine), we recommend a forwarding service like PageKite. Another option is to use our browser extensions as they work in a local environment, too.

What is the maximum supported screen resolution of Usersnap?

The Usersnap widgets support screen resolutions up to 4K high definition, which results in 3840x2160 pixels for Microsoft Windows, Linux, and Mac OS X.

If the screen size exceeds the corresponding maximum screen resolution, your image will be cropped. If you need larger screens for your web project, please contact us, we are happy to find a custom solution for you.

Does Usersnap support Adobe Flash?

The Usersnap QA widget supports embedded Flash on your pages. However, it's currently not possible to capture the state of those Flash objects itself (e.g. video position, ...).

Does Usersnap support WebGL?

Yes, but we need your help to make your WebGL application using the <canvas> element compatible with Usersnap. Please enable the option 'preserveDrawingBuffer' where you create your canvas context:

gl = canvas.getContext("experimental-webgl", {preserveDrawingBuffer: true});

Does Usersnap support iframes in website screenshots?

Yes, our widget supports displaying an embedded page, loaded in an iframe, as long as both web pages have the same origin.

Due to browser limitations, we won’t display content that loads from a different origin. A placeholder ‘Cross-Origin content’ will be displayed instead.

Our browser extensions (Chrome, Firefox) however do not have this restriction.

What browsers are supported by Usersnap?

The Usersnap Widget is supported in the following browsers:

Browser
Browser Version

Chrome

version 67 and above

Internet Explorer

version 11 and above
(End of support for IE11 before 2020)

Firefox

version 57 and above

Safari

version 11 and above

Edge

version 15 and above

Chrome for Android

version 67 and above

Safari for iOS

version 11 and above

The Usersnap Dashboard is supported in the following browsers:

Browser
Browser Version

Chrome

version 67 and above

Internet Explorer

not supported

Firefox

version 57 and above

Safari

version 11 and above

Edge

version 15 and above

What are Usersnap QA Widget's Core App Qualities?

The Usersnap Widget has the following core app qualities:

Browser
Appearance
Functionality

Chrome

Optimized

  • Screen Accuracy
  • Speed Optimized

Internet Explorer

Optimized

  • Screen Accuracy
  • Speed not optimized
    (End of support for IE11 before 2020)

Firefox

Optimized

  • Screen Accuracy
  • Speed Optimized

Safari

Optimized

  • Screen Accuracy
  • Speed Optimized

Edge

Optimized

  • Screen Accuracy
  • Speed Optimized

Mobile

Optimized

  • Screen Accuracy
  • Speed Optimized

The Usersnap Dashboard has the following core app qualities:

Browser
Appearance
Functionality

Chrome

Optimized

Optimized

Internet Explorer

Not supported

Not supported

Firefox

Optimized

Optimized

Safari

Optimized

Optimized

Edge

Optimized

Optimized

Mobile

Not Optimized

Not Optimized

General Topics


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