Customer Satisfaction (CSAT)

Customer Satisfaction Widget

Customer satisfaction is a key indicator of long-term success. Therefore it is extremely important to measure this indicator regularly. One of the most popular methods for this is the so-called "Customer Satisfaction Score (CSAT)".

The Customer Satisfaction Score (CSAT) is a simple method for quantifying customer satisfaction/happiness. This score can be used to track customer satisfaction over the entire customer life cycle. It determines how customers feel at various points of contact with a company and whether or not the experience has contributed to their satisfaction.

This makes it easier to detect weaknesses, for which appropriate measures can then be taken.

The Customer Satisfaction Widget (CSAT) lets your users rate your product, service, or website with a 1-5 star or smiley rating.

You can also change your rating style to "Smiley" if preferred.

Have a clear overview of your feedback items in the "List" section. The split view can also give you a quick peek of the ticket itself.

Usersnap automatically calculates your CSAT index based on the feedback items submitted.

Get helpful insights within the selected time frame right on your project dashboard.

How the CSAT Score is calculated

CSAT = Number of happy customers / Number of Customers asked

Happy customers

• 4-star and 5-star rating
• Thumb up
• Love/Like smiley