Customer support

The feedback menu

It is possible to have multiple projects installed on the same site targeting different types of feedback.

You might also have the need to include a chat for customer service and a link to your help center (documentation).

Create a "Feedback menu" project and select the checkboxes of projects you want to route in the drop-down menu. You can fill out the details of them and don't forget the icons and colors are also configurable.

How do I include my customer support chat into the feedback menu, i.e. Intercom?

​It can be done easily and let's take "Intercom" as an example.

Go to the "Form" tab and choose "Execute Javascript Code". Add the JavaScript code of your customer support chat solution to open it. In this case, it's "Intercom('show')".

This code varies from solution to solution, depending on which software you use.

Please, verify this installation code with your tech team.

What is the right size for icons in the menu?

If you set your own icons in the feedback menu, use a 40 x 40 pixels resolution.

Updated 5 months ago

Customer support

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