Customer Effort (CES)

Customer Effort Widget

The Customer Effort Score widget lets your users rate your product, service, or website. You can do that with the same widget as Customer satisfaction and using a question like "How easy was it to do X?".

Or you can use the feedback widget with a thumbs-up or thumbs-down after the user accomplishes a task or flow in your website or application.

Have a clear overview of your feedback items in the "List" section. The split view can also give you a quick peek of the ticket itself.

Usersnap automatically calculates your Customer Engagement Score based on the feedback items submitted.

Get helpful insights within the selected time frame right on your Usersnap Feedback project dashboard.