Creating a project to be show a feedback button or a pop-up widget on a website or your web app.

Installation

General

The installation of Usersnap is quite easy. The provided Usersnap global code snippet should be copied into the website or web application code (HTML) and you are ready to collect user feedback

The feedback widgets work on all major desktop and mobile browsers.

There are several ways of how to get feedback widgets into your website.

Add the global code snippet to your web application
Use code examples for popular frameworks like React or Angular

In the following sections, you can find out what works best for your use case. If you don't which road to walk down, contact our lovely customer success team.

Examples for popular frameworks

Get more information on the installation of Usersnap on popular frameworks and SPAs on this installation page.

What is the Usersnap global code snippet?

The Usersnap global code snippet code is a central installation code snippet (written in JavaScript) that you or your developers have to install on your web application or website. You don't need to install one per project, you just need this global one.

Find detailed information about the Usersnap global code snippet

Install via HTML code

To install it on your website or in your digital product just follow these steps:

Step 1. Go to the "Configure" section of your project and to the "Publish" tab.

Step 2. Click on "Copy Code" to copy the Usersnap global code snippet
Step 3. Paste this code snippet at the end of your website, just before the closing </ body > tag

Done. You can start using Usersnap.

More details on the global snippet code

Usersnap lets you further customize your project widget. First, you would need your global API key, which can be found in the "Publish" tab under your project's "Configure" section.

Next, you'd need to install the widget with the following JavaScript code. Then, you can call API methods later in your code.

<script>
  window.onUsersnapCXLoad = function(api) {
    api.init();
    window.Usersnap = api;
  }
  var script = document.createElement('script');
  script.defer = 1;
  script.src = 'https://widget.usersnap.com/global/load/[GLOBAL_API_KEY]?onload=onUsersnapCXLoad';
  document.getElementsByTagName('head')[0].appendChild(script);
</script>

Install via Google Tag Manager

Please, read our Installation on Google Tag Manager page.

Install on WordPress

Please, read our installation page on Wordpress.

How can I activate and deactivate certain features?

There are many options to turn on and off in the Usersnap dashboard, but some handy features can be configured in the Usersnap snippet code.

If you want to remove the tracking "cookies" (which are technically not cookies here), or you don't want to store the location of the users, you should definitely read this section about our API configuration.