Widget conditional behaviour

Conditional follow-up question

Widgets with a rating field, i.e. an NPS, thumbs, smileys, and stars can include a followed-up question based on the scores given by a submitter.

For instance, when having a thumbs field, one can define a followed-up question according to thumbs up or down.

This is how the widget and the feedback look like.

This feature helps you dig deeper into customers' feedback with one single widget.

It is the same for other rating fields as well.

You have the flexibility to choose whether the follow-up message is required or optional, and you can easily switch between the two options: