Troubleshooting

General Topics

This section will help you troubleshoot some common problems you may encounter when installing and using Usersnap Track on your website or web app.

Protected Sites/Basic Authentication

If your website or web app is protected, behind a firewall or require users to be authenticated, you will need additional settings when setting up Usersnap.

CSS/Style Issues with Usersnap Screens

This section shows you how to configure your settings if you encounter CSS or Style issues when creating screens with Usersnap Track.


What's Next

General Topics

Troubleshooting