Usersnap Track FAQ

What is the definition of a Usersnap Track team member?

A team member is someone who can log-in and have access to the Usersnap Track dashboard and can collaborate with other team members. External users or site visitors using Usersnap Track to send screens to the team are not considered as team members and are not counted in the user limit.

Can I archive my projects?

Usersnap Track's archive feature is available starting from the Company plan. The Usersnap Track Company Plan includes five archived project slots.

Can I export my projects?

Usersnap Track's export feature is available only on our Enterprise plans. For more information, please get in touch with the team.

Is Usersnap Track available in different languages?

The Usersnap Track Widget supports 30 different languages. You can configure this in your project's widget settings .

Can I customize the Usersnap Track widget?

Our standard plans include a variety of widget colors and themes you can choose from.

Our Enterprise Plans allow more customization such as white labeling and widget text and styles. For more information, please get in touch with the team.

Can I join more than one team?

No, you can only be part of one team. If you have already created an account and you are invited to join a team, you will have to delete your account, before you can join this team.

How can I delete my account?

Please log in to your account and go to "My Account" -> "Team" -> "Delete Team".

Please be aware that all your data, including your projects and created screens, will be deleted irrevocably.

Usersnap Track FAQ