Usersnap FAQ

What is the definition of a Usersnap team member?

A team member is someone who can log-in and have access to the Usersnap dashboard and can collaborate with other team members. External users or site visitors using Usersnap to send screens to the team are not considered as team members and are not counted in the user limit.

Can I export my projects?

The Usersnap Classic internal bug tracking project's export feature is available in the team owner's dashboard.

The team owner will find the export button in the project's settings. The exported data will be in JSON format along with the images.
Using your preferred tool, you can then convert this to CSV or Excel.

Is Usersnap available in different languages?

The Usersnap Classic Internal Bug Tracking Widgets support fourteen (14) different languages and the Usersnap Platform Widgets support eight (9) languages.
You can configure this in your Classic Internal Bug Tracking Project's widget settings, Platform Project's widget settings or via API.
Currently available languages are:

  • English
  • German
  • Spanish
  • French
  • Dutch
  • Swedish
  • Italian
  • Turkish
  • Lithuanian (Platform only)
  • Croatian (Classic only)
  • Czech (Classic only)
  • Hungarian (Classic only)
  • Romanian (Classic only)
  • Serbian (Classic only)
  • Slovakian (Classic only)

Can I customize the Usersnap widgets?

Our standard plans include a variety of widget colors and themes you can choose from.

Our Enterprise Plans allow more customization such as white labeling and widget text and styles. For more information, please get in touch with the team.

How can I subscribe to an Usersnap plan.

You can finish the whole subscription in your dashboard directly.
Simply go to the "Upgrade Plan" page and select the plan you want.
Don't forget that there are 2 different rates which are Monthly or Yearly charges.

Last but not least, please fill out the required information, such as your credit card credentials and company details then you are ready to go!

Can I join more than one team?

No, you can only be part of one team. If you have already created an account and you are invited to join a team, you will have to delete your account, before you can join this team.

Cancelling the subscription / How can I delete my account?

If you want to cancel your active subscription, please go to the "Upgrade Plan" page and click on the button of "Cancel Subscription".

Here is how you can delete your account.


Please log in to your account and go to "My Account" -> "Team" -> "Delete Team".

Please be aware that all your data, including team member accounts, projects, and screens, will be deleted and cannot be retrieved.

How do I reset my password?

If you forget your password, no worries! Simply click on the "Forget your password" button.

Enter your email address and you'll soon receive the reset link by email.

Why am I not receiving Emails from Usersnap?

Every email that comes from the Usersnap applications should come from one IP address.

That includes new screens, email integration, invitation, notifications, etc.
If you whitelist that IP address, the emails shall go through smoothly.

How do my beta testers view the project without an Usersnap account?

The Usersnap QA project's Guestlist Access feature allows you to share a link to the project with your beta testers.

Updated 15 days ago

Usersnap FAQ

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