Customer Care Feature

Communicate with Your Clients and Website Visitors

With the Customer Care feature from Usersnap Track, available with the Company Plan, you can enhance your customer support & communication with browser screenshots.

There is no need for your external clients or website visitors to have a Usersnap Track account of their own. You can communicate, via Email from within your Usersnap Track dashboard, with external clients, website visitors or any user who sent you a feedback or bug report.

Activate the Customer Care Feature

Step 1: Activate the Usersnap Customer Care Feature in your Project Settings.

Once you've activated the customer care feature, you can communicate with any external customer or website visitor who sent you a screenshot with the Usersnap Track widget.

Step 2: Reply to feedback sent by your external customers.

By clicking on 'Send Email to customer', your comment will be sent via Email to your external customer. The customer will receive an email containing the same conversation you see in your Usersnap Track dashboard.

Only messages sent to the customer can be viewed by the customer. Any internal comments stay in the Usersnap Track dashboard.

Your customer or website visitor can now reply to your Email directly from his inbox. Any email response sent by the customer will show up in your Usersnap Track dashboard.

Only messages sent to the customer can be viewed by the customer. Any internal comments stays in the Usersnap Track dashboard.

Step 3: Your customer receives your comment via Email.

Your customer or website visitor can now reply to your Email directly from his inbox. Any email response sent by the customer will show up in your Usersnap dashboard.


Customer Care Feature