With the Customer Care feature from Usersnap, available with the Company Plan, you can enhance your customer support & communication with browser screenshots.
There is no need for your customers or website visitors to have a Usersnap account of their own. You can communicate, via Email, from within your Usersnap dashboard, with external clients, website visitors or any user who sent you a feedback or bug report.
Step 1: Activate the Usersnap Customer Care Feature in your General Settings.
Once you've activated the customer care feature, your customers will receive an email every time they send feedback with Usersnap.
Step 2: Reply to feedback sent by your customers.
By clicking on 'Send Email to customer', your comment will be sent via Email to your customer. The customer will receive an email containing the same conversation you see in your Usersnap dashboard.
Only messages sent to the customer can be viewed by the customer. Any internal comments stay in the Usersnap dashboard.
Step 3: Your customer receives your comment via Email.
Your customer or website visitor will receive an email with your comment and can reply to you directly from his inbox.
Any email response sent by the customer will show up in your Usersnap dashboard.