Customer Care Feature

Communicate with Your Clients and Website Visitors

With the Customer Care feature from Usersnap Classic, available with the Company Plan, you can enhance your customer support & communication with browser screenshots.

There is no need for your external clients or website visitors to have a Usersnap Classic account of their own. You can communicate, via Email from within your Usersnap Classic dashboard, with external clients, website visitors or any user who sent you a feedback or bug report.

Activate the Customer Care Feature

**Step 1: Activate the Usersnap Customer Care Feature in your General Settings

Once you've activated the customer care feature, you can communicate with any external customer or website visitor who sent you a screenshot with the Usersnap Classic widget.

Step 2: Reply to feedback sent by your external customers.

By clicking on 'Send Email to customer', your comment will be sent via Email to your external customer. The customer will receive an email containing the same conversation you see in your Usersnap Classic dashboard.

Only messages sent to the customer can be viewed by the customer. Any internal comments stay in the Usersnap Classic dashboard.

Your customer or website visitor can now reply to your Email directly from his inbox. Any email response sent by the customer will show up in your Usersnap Classic dashboard.

Only messages sent to the customer can be viewed by the customer. Any internal comments stays in the Usersnap Classic dashboard.

Step 3: Your customer receives your comment via Email.

Your customer or website visitor can now reply to your Email directly from his inbox. Any email response sent by the customer will show up in your Usersnap dashboard.