General settings

In the tab of "Settings", the project name, assignee, permissions, and console recording can be configured.

Change the owner of a project

The project's owner can be easily changed in the "Settings" tab of the manage section.
You can also allocate all items to a designated assignee.


Feedback confirmation email

Project Members have the possibility to send customers confirmation emails after they submit a feedback item.

Feedback confirmation emails will be sent with a copy of the feedback submitted, and customers will also be able to reply to these emails. Their replies will be shown in the dashboard (as a thread).

For each project, it can be defined whether confirmation emails should be sent to feedback submitters.




This feature only works when the submitters' email addresses are fetched.