In the tab of "Settings", the project name, assignee, permissions, and console recording can be configured.
The project's owner can be easily changed in the "Settings" tab of the manage section.
You can also allocate all items to a designated assignee.
Project Members have the possibility to send customers confirmation emails after they submit a feedback item.
Feedback confirmation emails will be sent with a copy of the feedback submitted, and customers will also be able to reply to these emails. Their replies will be shown in the dashboard (as a thread).
For each project, it can be defined whether confirmation emails should be sent to feedback submitters.
This feature only works when the submitters' email addresses are fetched.
Updated 4 months ago