What payment methods do you accept?

We accept payments via VISA, MasterCard, and AMEX. Please note that you do not need a credit card to sign up for a Usersnap trial.

Do you offer discounts?

We offer discounts to NGOs and educational institutions. For more information, please get in touch with the team.

What is your refund policy?

We offer a free 15-day trial, so take your time to find out if the product fits your requirements. You can cancel your subscription anytime but we do not offer partial refunds for the remaining subscription.

My company is in the EU, do we need a VAT Number?

If you are a customer from the EU, we require a valid VAT Number. We apply the reverse charge system and you will not be charged for VAT on your invoice.

Where can I see my invoices?

As the team owner, you can download the invoices under the "Billing" page of your Usersnap portal.

Updated about a year ago


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