Classic FAQ

Why is Usersnap Classic legacy?

Sometimes you have to modernize your software platform. We started in 2019 to provide you a modern feedback platform. Today, Usersnap is offering an extensive feedback platform that fulfills many use cases for your company. From customer feedback to measuring customer experience and from QA to UAT feedback.

But that also means that you might have to move on somewhen. We hope we can convince you with our new platform. If you are interested in migrating your Classic projects, please contact us.

What cookies are the Usersnap Classic widgets using?

The Usersnap Classic widget does not store any cookies on your customers' devices.

The Classic widget stores some information in localstorage, though, mostly to persist provided data.

  • usersnapEmail: email entered in the email field

Can I export my Classic projects?

The Usersnap Classic project's export feature is available in the team owner's dashboard.

The team owner will find the export button in the project's settings. The exported data will be in JSON format along with the images.

Using your preferred tool, you can then convert this to CSV or Excel.

How do my beta testers view the project without an Usersnap account?

The Usersnap Classic project's Guestlist Access feature allows you to share a link to the project with your beta testers.

Are Usersnap Classic projects available in different languages?

The Usersnap Classic widgets support fourteen (14) different languages.

You can configure this in your Classic project's widget settings or via API.

Currently available languages are:

  • English
  • German
  • Spanish
  • French
  • Dutch
  • Swedish
  • Italian
  • Turkish
  • Croatian
  • Czech
  • Hungarian
  • Romanian
  • Serbian
  • Slovakian

What are Usersnap Classic Widget's Core App Qualities?

BrowserBrowser Version
Chromeversion 67 and above
Internet Explorernot supported
Firefoxversion 57 and above
Safariversion 13 and above
Edgeversion 15 and above

The Usersnap Widget has the following core app qualities:

ChromeOptimized- Screen Accuracy
- Speed Optimized
Internet ExplorerNot supportedNot supported
FirefoxOptimized- Screen Accuracy
- Speed Optimized
SafariOptimized- Screen Accuracy
- Speed Optimized
EdgeOptimized- Screen Accuracy
- Speed Optimized
MobileOptimized- Screen Accuracy
- Speed Optimized

The Usersnap Dashboard has the following core app qualities:

Internet ExplorerNot supportedNot supported
MobileNot OptimizedNot Optimized

How to migrate existing projects?

We are planning to phase out the legacy projects on the classic platform by the end of 2021. And we highly recommend moving to the new project types to try out the new platform as early as possible. And don’t worry, it’s an easy process.

Here is all you need to know about it.

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